Catch and Release
Hi Barb,
Could you please help me with some release paperwork? I have been working nearly 3 years now from home and have a mental block about doing release forms, matting, elderly, fleas, late no-shows etc.
I know I am putting myself at risk. Is there any way you can guide me please?
Thanks so much
Congratulations, doll! Three years in business is no small feat!
Now, let’s talk release forms—because when you’re running a home-based salon, everything falls on your shoulders. And if something goes sideways, you’ll wish you had your paperwork tighter than a poodle in a Miami trim.
Lucky for you, igroomhub has some fabulous client education pamphlets on matting, fleas, senior dogs, puppies, and brushing. It may sound old-fashioned, but handing over a well-designed, straight-to-the-point pamphlet saves you from repeating yourself like a broken record. It also subtly reminds your clients that you’re a true professional who takes Fluffy’s wellbeing seriously. (And let's be honest, we all know those folks who suddenly “forget” what you’ve told them the moment they leave the salon!)
Release Forms: Your New Best Friend
You don’t want to scare off a client, but you do want to cover all your bases. A good release form should address:
✔ What are the risks to the dog in my care?
✔ What are the risks to me as a business owner?
✔ What additional costs might my client need to be aware of?
✔ What ongoing risks or aftercare does the owner need to handle at home?
Need a starting point? igroomhub has sample forms available in their WHS course and a cracking blog on the topic.
Late Cancellations & No-Shows: Protect Your Time
Your appointment confirmation emails should clearly state your cancellation policy. Most salons enforce a 24-48 hour rule, where clients are charged either 50% or the full grooming fee for last-minute cancellations. Let’s be real—no-shows are frustrating, and your time is worth money!
Flea Policy: Be Ready to Take Action
Every salon (yes, even home salons) needs a firm flea policy. If a dog arrives crawling with passengers, you need to be clear on what happens next. My advice? Always have a flea shampoo on hand—especially for first-time clients, since we don’t always know their history or what medications they’re on. Topical solutions can be a safer bet.
I hope this gives you some clarity, doll! Thanks so much for your question,
Barb-bye!
P.S - Getting your first signature on a release form will feel strange, but back yourself and your newfound protocols and no one will know the difference!
