Frequently Asked Questions

You can cancel, upgrade or downgrade your membership at any time by visiting the YOUR ACCOUNT button.

It is located on all member pages in the top right corner (when you are logged in).

On a larger screen like a laptop or desktop, it is located in the top right of your screen. See our Grooming Tutorials page as an example, here:

And if you are on a mobile device or a smaller screen like an iPad, it is here:

Purchasing an annual membership gives you a discount of 40% on the monthly access fee. You also receive access to our online Professional Development courses and a link to access our referral rewards program. A Lifetime Membership contains all these benefits for a one time fee, offering incredible value.

Our secure payment processing gateway Stripe meets the strict standards of the Payment Card Industry (PCI), stores the cardholder data securely and is trusted by thousands of businesses of all sizes across the globe. You can also checkout easily, safely and securely with Google Pay or Apple Pay if you have them enabled on your device.

Our 6 and 12 month (annual) plans renew automatically.

Our 3 month plan is 3 x payments over three months, and does not renew automatically.

Our 1 month plan is 1 x payment and does not renew automatically.

Our Lifetime Membership is a one off payment for lifetime access.

An email is sent to you alerting you that your subscription is renewing 7 days prior to the date.

If you are on a non-renewing plan, you will be notified 3 days prior that your subscription is ending soon.

To ensure you receive these important emails, it is best practice to whitelist the email address info@igroomhub.com.au.

Usually, finding an email from us in your spam folder and marking it as not spam will do the trick, however, please see here for a comprehensive guide to whitelisting for your particular email provider.

Your chosen payment method will be tried three times automatically. If, after three attemps, the payment is still not deducted then the membership is automatically cancelled.

Yes you can! just hit the fullscreen icon next to the playbar.

The reason we charge for access to our website despite the abundance of free content on platforms like YouTube is because we prioritize quality and value. Our website's content is meticulously curated by highly respected industry education leaders who have dedicated many years to educating students in the art of Dog Grooming. With an igroomhub membership, you gain exclusive access to the most up-to-date demonstrations, advice, and instruction that reflect the best industry practices.

What sets us apart is our unwavering commitment to the well-being of both the dogs and the groomers. Each situation presented in our content is carefully considered, ensuring that the techniques and methods employed prioritize the safety and comfort of the animals. Our instructors deliver information in a clear and concise manner, ensuring that you receive the most accurate and beneficial guidance.

While free content on platforms like YouTube can be informative, it often lacks the depth, expertise, and consistency that our paid membership provides. By charging for access, we can invest in maintaining the highest standards of educational material, continuously updating and refining our content to reflect the latest advancements and industry standards. Our focus is on delivering premium value and empowering groomers with the knowledge and skills needed to excel in their profession.

We understand that the decision to charge for access may seem unusual in a world where free content is abundant. However, our commitment to excellence and the extensive experience of our education leaders set us apart. We strive to provide an invaluable resource that goes beyond superficial tutorials, offering comprehensive and reliable guidance for groomers who are serious about their craft.

Want to learn more about the Founders? Click here.

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