Groomers Store Refund Policy

Return and Refund Policy for www.igroomhub.com.au

Effective Date: April 12, 2022

Welcome to The Groomers Store at igroomhub! We appreciate your patronage and want to ensure your complete satisfaction with every purchase. Below, you'll find our Return and Refund Policy, designed to address any concerns you may have regarding your shopping experience with igroomhub Pty Ltd (“www.igroomhub.com.au”). Please feel free to reach out if you have any questions or need further assistance.

Definitions

To clarify the terms used throughout this policy:

- "Products" encompass all items and services available for purchase on www.igroomhub.com.au.

- "Customer" refers to end user customers who make direct purchases from distributors or wholesalers.

- "Company" (also referred to as "the Company," "We," "Us," or "Our" in this document) denotes The Groomers Store at igroomhub, located at 94 Charles St, Seddon, Victoria 3011.

- "Orders" pertain to requests made to purchase a Product from us.

- "Website" directs to The Groomers Store at igroomhub, accessible online at www.igroomhub.com.au.

- "You" indicates the individual utilizing our Service, or the company or legal entity represented by such an individual.

The Groomers Store at igroomhub Return and Refund Policy Overview

At igroomhub, we strive to deliver products of the highest quality. In the event that you encounter any issues with your purchase, please review the following guidelines for returns and exchanges:

Return Policy Exceptions

Please note that we exclusively accept returns or exchanges for defective items. Sale items are non-refundable.

Return & Refund Process

Should you need to initiate a return or exchange, kindly adhere to the outlined steps below:

1. Notify Us

Please inform us promptly of your intention to return or exchange an item. You can reach out to us via email at info@igroomhub.com.au. We'll promptly address any questions or concerns you may have regarding your Return & Refund request.

2. Ship it Back

With the exception of digital products, please return the item(s) to Us. You are responsible for the shipping costs and risks associated with returning the item(s), so we advise utilizing a reputable shipping company. Ship the item(s) you wish to return to the following address:

igroomhub Returns, 94 Charles St, Seddon, Victoria 3011.

Please ensure to obtain proper tracking information from the shipping company to prevent any potential loss or damage during transit.

3. Inspection & Refund

Upon receiving the returned item, we will thoroughly examine it and promptly notify you via email regarding your eligibility for a return. If approved, we will issue a refund to your original method of payment. In the case of an exchange request, we'll dispatch the replacement item to your address within 24 hours of processing your return.

For Updates or Inquiries

Should you require any further assistance or wish to inquire about the status of your return, please don't hesitate to contact us via email at info@igroomhub.com.au.

Thank you for choosing igroomhub. We value your business and are committed to ensuring your satisfaction with every purchase.

Warm regards,

The Groomers Store at igroomhub