Dog Groomers Operations and Resources Blog

Head stuck in the sand? Donโ€™t worry - we have answers! This is where 50+ combined years of Dog Grooming business, ideas, dilemmas, questions and musings lives

 
Anna Harch Anna Harch

Exactly WHO are our Clients?

Weโ€™re people pleasers and puppy pleasers, but how do we find a balance between the two? And more importantly, which comes first?

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Anna Harch Anna Harch

The Ethics of Matting

So how should price increases be approached and communicated to your clients? Letโ€™s have a look at best practice.

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Anna Harch Anna Harch

Matted Dogs - Educating Clients + Charging Appropriately

Weโ€™ve all been there โ€“ when a client arrives for their groom and either doesnโ€™t understand that their dog is matted, or doesnโ€™t understand why it costs them more money.

The common question โ€œwhy are you charging me more if youโ€™re going to shave it off anyway?โ€

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Anna Harch Anna Harch

Client Education Brochures

These brochures not only empower you with knowledge but also help educate your clients about pet care best practices.

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โ€œIn times of change, learners inherit the earth, while the learned find themselves beautifully equipped to deal with a world that no longer exists.โ€

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