Groomers Operations and Resources Blog

Head stuck in the sand? Don’t worry - we have answers! This is where 50+ combined years of Dog Grooming business, ideas, dilemmas, questions and musings lives

 
Anna Harch Anna Harch

Exactly WHO are our Clients?

We’re people pleasers and puppy pleasers, but how do we find a balance between the two? And more importantly, which comes first?

Read More
Anna Harch Anna Harch

Navigating Bad Reviews

No one sets out to disappoint their dog owners. If we were, we’d certainly be in the wrong line of work. However, in an industry that is needed by many, it is only truly understood by a small few.

Read More
Anna Harch Anna Harch

Increasing your prices

So how should price increases be approached and communicated to your clients? Let’s have a look at best practice.

Read More
Anna Harch Anna Harch

The Ethics of Matting

So how should price increases be approached and communicated to your clients? Let’s have a look at best practice.

Read More
Anna Harch Anna Harch

Matted Dogs - Educating Clients + Charging Appropriately

We’ve all been there – when a client arrives for their groom and either doesn’t understand that their dog is matted, or doesn’t understand why it costs them more money.

The common question “why are you charging me more if you’re going to shave it off anyway?”

Read More
Anna Harch Anna Harch

Client Education Brochures

These brochures not only empower you with knowledge but also help educate your clients about pet care best practices.

Read More

“In times of change, learners inherit the earth, while the learned find themselves beautifully equipped to deal with a world that no longer exists.”

ERIC HOFFER